Main Street Project (MSP) is a not for profit organization established in 1972, in the city of Winnipeg, Canada. Majority of MSP’s clients belongs to one of the most vulnerable population in the society — homeless individuals suffering from mental health, physical health, and addiction problems. Its core services are low barrier shelters, detoxification programs, and housing first initiatives. Since 2017 it has been growing rapidly and my role as a Project Coordinator covers a number of projects, from service to event design.
This article will focus on how I applied Product / UX methodologies — from planning, research, strategy, ideations, to implementation — in two projects (out of three) I completed for MSP. Majority of the work was done by myself; and with the help from a summer student under my supervision for part of the research.